Scheduling Coordinator Job Description

Compensation: $20/hour at roughly 5 hours per week
Reports to: Director of Private Training (Tom Gilbert)
Direct Reports: None

WHO

A Scheduling Coordinator at The Volleyball Institute is primarily a customer service role, and therefore will often be a customer’s first impression of The Volleyball Institute as a whole. As a result, this person should be…

• Comfortable with customer-facing communication primarily via email, but also text message and phone.

• Able to communicate clearly, professionally, and in a way that makes customers feel valued, heard, and cared for.

• Able to manage their schedule and life so as to allow daily segments of 30-60 minutes of dedicated focus.

• Willing to ‘figure this out on the go’, considering that this position is being created from scratch and is expected to evolve over the coming months.

WHAT

The Scheduling Coordinator’s primary objective will be to respond to and satisfy customer requests for scheduling training services at The Volleyball Institute. This objective will be completed in the following ways…

• Primarily through the processing of the “Scheduling Queue” — a spreadsheet that includes customer’s requests for training and contact information. This “Scheduling Queue” will be populated when customers will complete a “Training Request Form” via our website. The Scheduling Coordinator will be expected to process as many training requests each day as possible within their allocated work time.

• Occasionally through ad hoc email/text/voicemail chains outside of formal “Scheduling Queue”.

WHERE

This Scheduling Coordinator position will be entirely remote. As such, applicants can be from anywhere within the contiguous United States.

WHEN

The Scheduling Coordinator will be expected to work through tasks daily for between 30-60 minutes. When this time is allocated each day is unimportant, but, ideally, the time will be spend in one segment to allow for greater depth of focus and work.

However, as the nature of this position evolves, this workload may either increase or decrease. (NOTE: Any increases or decreases in work requirements will be entirely at the discretion of the Scheduling Coordinator. The applicant will not be expected to work more or less than they agreed when committing.)

WHY

As The Volleyball Institute has grown, so too have the administrative demands on its leadership grown. Because each person’s time is limited, these administrative demands have made it difficult for these leaders to focus on the objectives for which they have been hired to focus.

The intention of this role is to move the customer-service administrative responsibilities to a ‘specialist’ so that these critical tasks can be given the full, undivided attention that they deserve.

Application Form